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Terry Hooper-Scharf

Tuesday 10 April 2012

Lulu.com Do It AGAIN!!!!

Hmm. It seems that lulu.com is removing my books again for "artwork copyright infringement" -MY books, MY characters and MY copyright. As I am taking this through legal channels (lulu.com having breached an agreement it made with me via the Better Business Bureau) I won't say too much but this time the person causing the problem WILL be dealt with legally as well.

But after screw-up and screw-up and...well, its nice to see it's not just me:
In the last 4 years I have published 3 books with LULU.COM. In the beginning I could not say enough good words about their publishing service. Now I cannot say enough bad words. This year has been nothing but screw-up after screw-up with excuses. They changed their url's so none of the links to my books would work. Their search engine cannot find 2 of my books. They removed the authors "store-front" and replaced it with their "authors spotlight" which cannot be organized to move titles or remove titles. They stopped providing sales reports to the authors with no notice or explanation. Their "help-desk" is absolutely no help. They don't answer their email - and it is nothing but bla bla when they do. Their open" forum removed my post. LULU.COM is not only a sinking ship - but they are taking down their authors with them. There ineptness is not only costing me money but it also ruining the trust and faith that I have worked so hard to establish with my customers. And once trust is lost - it is nearly impossible to regain.

Amen to that.

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